Objective: To evaluate postpartum patient’s perspective on care delivery system in a tertiary public hospital of north India via questionnaire. Methodology: This hospital based survey via questionnaire derived from Hospital Consumer Assessment of Health care Provider and System survey [HCAHPS], relevant to our scenario, was conducted in post-natal ward, Department of Obstetrics and Gynaecology of a tertiary care centre in Central Delhi from January to August, 2017. Patients were asked about their experience regarding the levels of care received via selfmade questionnaire. The results were calculated from this data thereafter. Results: 49% of patient required less than half an hour time to get admitted. Around 14% patients had great difficulty in locating wards. 98% patients in our hospital were accompanied by three relatives and 2% are accompanied by two relatives. Around 73% and 74% patients in our study were dissatisfied with behaviour of Doctors and nurses towards them. 23% patients were highly satisfied with ward cleanliness, whereas, 16 % found the wards quite dirty. 35% patients found the toilet conditions unsatisfactory. 84% patients were not satisfied with the diet provided in hospitals. Overall, 10.87% patients were completely dissatisfied with level of care given in our hospital and only 8% patients were completely satisfied. Conclusion: Lots of efforts are required to improve the patient care delivery and building good rapport with the patients.